RETURNS
Returns & Complaints
Complaints/returns and repurchases
When you buy our products, the Distance Contracts Act applies. This means that you can cancel your purchase within 14 days of receiving the item.
For all returns, the item must be in unused condition. When returning, we recommend that you send or return the item well packaged and preferably in the original box.
In case of canceled purchase, the buyer is always responsible for the return shipping.
It is important to follow our washing advice, we see all too often that our instructions have not been followed. So for complaints to be approved, it is required that you follow the washing instructions.
Laundry RIONOIR
1. Wash the clothes at 40-60 degrees
2. Max 60 degrees
3. Let hang dry
Complaints/returns and repurchases
When you buy our products, the Distance Contracts Act applies. This means that you can cancel your purchase within 14 days of receiving the item.
For all returns, the item must be in unused condition. When returning, we recommend that you send or return the item well packaged and preferably in the original box.
In case of canceled purchase, the buyer is always responsible for the return shipping.
It is important to follow our washing advice, we see all too often that our instructions have not been followed. So for complaints to be approved, it is required that you follow the washing instructions.
Laundry RIONOIR
1. Wash the clothes at 40-60 degrees
2. Max 60 degrees
3. Let hang dry
4. After the first wash, the clothes are iron-free.
Contact us and let us know which items you want to return.
In order to handle your complaint as quickly as possible, we need to see photos of the product. We then make an assessment as to whether we need to bring in your item to take a closer look at the fault. This means that you may have to send in the product physically.
THIS IS HOW IT HAPPENS
Contact us and let us know which items you want to return.
In order to handle your complaint as quickly as possible, we need to see photos of the product. We then make an assessment as to whether we need to bring in your item to take a closer look at the fault. This means that you may have to send in the product physically.
THIS IS HOW IT HAPPENS
- Register your complaint by sending an email on the contact page
- Attach pictures of the item you wish to advertise. The image needs to show the part of the product that is broken or otherwise incorrect.
- When we have received and registered your complaint, an assessment is made as to whether we need to bring in your item to take a closer look at it. In these cases, you will be contacted via email where you will be asked to select a delivery location. You will then be given the option to print a shipping note. We are responsible for the return shipping.
- For approved complaints, we will send you a new product on the same day that the approval takes place. Please note that we always exchange the item, money is not refunded.
- You can always follow your case by clicking on the link you receive in your confirmation email.